Developing Competent People  

 

People are the most valuable asset of an organization. All business results are achieved by people who possess different skill sets and work within different functions of an organization. There are two key kinds of people within any organizations: DOER and LEADER. VC’s In-House Training solutions aim at developing the core competencies of both because they have significant impact on business results.

DOER

Doers play various roles in an organization. They are responsible for getting things done.

Developing the doer’s competencies increases workplace efficiency and is one key approach to improving business results. First, we need to understand that training designed for developing the doer’s competencies must be specific and result-oriented. Second, a simple competency model is needed to guide attention.

The Doer’s Core Competencies

Note: We are not able to design any solutions without gathering and analyzing information in terms of desired results and current performance level. You will see many training programs introduced in this website; however, these are for helping you understand what your possible solutions might look like.

Doers contribute to the organization by accomplishing basic tasks, achieving better results, and exhibiting a positive image.

Accomplishing Basic Tasks

Doers work within different functions. They have key functional skills such as accounting skills for an accountant, English skills for a simultaneous interpreter, or data analysis skills for a marketing professional. These skills are fundamental and are critical to the position holder’s survival in an organization.

In this area, Visionary Consulting’s solutions focus on the following professional roles and responsibilities:


Service Expert:
To develop the Service Expert’s core competencies, possible training solutions are:

  • Exceptional customer service
  • Excellent internal service

  • Training Expert:
    To develop the Training Expert’s core competencies, possible training solutions are:

  • Professional Training Delivery
  • Professional Training Designing

  • Sales Expert:
    To develop the Sales Expert’s core competencies, possible training solutions are:

  • Professional Selling Skilsl
  • Selling By Asking Questions

  • Achieving Better Results

    Being functionally professional as a doer isn’t sufficient. Doers must be able to achieve better business results by demonstrating the following key behaviors:
  • Seeking opportunities to improve results
  • Finding alternative solutions to guarantee better results
  • Thinking deliberately before solving problems
  • Planning comprehensively and systematically to enhance effectiveness

  • What training do they need to acquire these key skills? Some possible solutions include the following:
  • Creative thinking
  • Problem solving
  • Planning and execution
  • Task and time management
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    Working With Others

    One true fact is that in any organization everyone is a member of a team. Doers must be able to contribute to the team by working with others without negative impact.

    Key behaviors are as follows:
  • Delivering simple and clear text
  • Understanding others completely
  • Helping others achieve their goals without being asked
  • Following instructions with enthusiasm
  • Solving interpersonal problems constructively
  • Compromising for a better team result
  • What training do doers need to acquire these key skills? Some possibilities include the following:
  • Effective communication
  • The art of persuasion
  • Conflict management
  • Teamwork
  • Effective Meetings
  • Exhibiting a Positive Image

    Professional appearance is a representation of a professional mind. A doer must be able to build a positive organizational and personal brand by exhibiting a positive image.

    Key behaviors are as follows:
  • Thinking positively
  • Displaying a professional image
  • Being self-motivated
  • Having self-discipline
  • Presenting ideas professionally
  • Working like an entrepreneur
  • Possible training solutions include the following:
  • Professional business etiquette
  • Professional presentation
  • LEADER

    The Visionary Leadership Model

  • Creating opportunities to improve
  • Building a synergized organization
  • Generating better solutions
  • Making wise decisions
  • Enabling others to succeed

    Creating opportunities to improve

    Leaders are accountable for delivering better business results. Fundamentally, they are responsible for 1) accomplishing key tasks and goals and 2) going the extra mile to achieve better business results.

    There are plenty of opportunities to deliver results both internally and externally. Internal opportunities are for achieving operational excellence. External ones are about achieving customer loyalty and maximizing market share. Leaders need to possess various skill-sets to be able to leverage those opportunities.

    Key behavior indicators of this competency include the following:
  • managing and diagnosing performance
  • Setting and aligning direction
  • setting performance standards
  • planning for changes and improvement
  • focusing on the market and customers
  • Building synergized organization

    Business success depends team success, not individual accomplishment. But leaders create value by integrating individual energy and efforts. Leaders exert direct influence on the formation of the organizational climate at different levels and this can have the effect of culture change over time. This is the foundation of organizational development.

    Key behavior indicators of this competency include the following:
  • Promoting positive team culture
  • Fostering sharing and collaboration
  • Building constructive relationships
  • Communicating with power and passion
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    Generating better solutions

    Solutions transform problems into opportunities and business results.
    In order to achieve BETTER business results, leaders must be able to seek and generate better solutions. Leaders who have “stop-thinking” habits and who lack adequate thinking skills underperform in this area.

    Key behavior indicators of this competency:
  • Defining critical problems
  • Developing best-fit solutions
  • Striving to seek alternative solutions
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    Making wise decisions

    Decision-making is a leader’s key resource. Business results are achieved by doing, and the implementation is based on the decisions a leader makes. It is evident that the quality of the decision determines the value of the results.

    Key behavior indicators of this competency include the following:
  • Developing a big picture
  • Thinking strategically
  • Collecting and analyzing information
  • Facilitating understanding and support
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    Enabling others to succeed

    Investing in people development indicates that the leader focuses on achieving sustainable improvement. Leaders help team members identify key development needs and provide support and resources for accelerating their professional maturity. The entire organization then is able to achieve superior performance by increasing human capital at different levels.

    Key behavior indicators of this competency include the following:
  • Being a role model
  • Building trustworthy relationships
  • Giving prompt and constructive feedback
  • Providing resources for growth
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