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People are the most valuable asset of an organization. All business results are achieved by people who possess different skill sets and work within different functions of an organization. There are two key kinds of people within any organizations: DOER and LEADER. VC’s In-House Training solutions aim at developing the core competencies of both because they have significant impact on business results.
DOER
Doers play various roles in an organization. They are responsible for getting things done.
Developing the doer’s competencies increases workplace efficiency and is one key approach to improving business results. First, we need to understand that training designed for developing the doer’s competencies must be specific and result-oriented. Second, a simple competency model is needed to guide attention.
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The Doer’s Core Competencies |
Note: We are not able to design any solutions without gathering and analyzing information in terms of desired results and current performance level. You will see many training programs introduced in this website; however, these are for helping you understand what your possible solutions might look like.
Doers contribute to the organization by accomplishing basic tasks, achieving better results, and exhibiting a positive image.
Accomplishing Basic Tasks
Doers work within different functions. They have key functional skills such as accounting skills for an accountant, English skills for a simultaneous interpreter, or data analysis skills for a marketing professional. These skills are fundamental and are critical to the position holder’s survival in an organization.
In this area, Visionary Consulting’s solutions focus on the following professional roles and responsibilities:
Service Expert:
To develop the Service Expert’s core competencies, possible training solutions are:
Exceptional customer service
Excellent internal service
Training Expert:
To develop the Training Expert’s core competencies, possible training solutions are:
Professional Training Delivery
Professional Training Designing
Sales Expert:
To develop the Sales Expert’s core competencies, possible training solutions are:
Professional Selling Skilsl
Selling By Asking Questions
Achieving Better Results
Being functionally professional as a doer isn’t sufficient. Doers must be able to achieve better business results by demonstrating the following key behaviors:
Seeking opportunities to improve results
Finding alternative solutions to guarantee better results
Thinking deliberately before solving problems
Planning comprehensively and systematically to enhance effectiveness
What training do they need to acquire these key skills? Some possible solutions include the following:
Creative thinking
Problem solving
Planning and execution
Task and time management
Working With Others
One true fact is that in any organization everyone is a member of a team. Doers must be able to contribute to the team by working with others without negative impact.
Key behaviors are as follows:
Delivering simple and clear text
Understanding others completely
Helping others achieve their goals without being asked
Following instructions with enthusiasm
Solving interpersonal problems constructively
Compromising for a better team result
What training do doers need to acquire these key skills? Some possibilities include the following:
Effective communication
The art of persuasion
Conflict management
Teamwork
Effective Meetings
Exhibiting a Positive Image
Professional appearance is a representation of a professional mind. A doer must be able to build a positive organizational and personal brand by exhibiting a positive image.
Key behaviors are as follows:
Thinking positively
Displaying a professional image
Being self-motivated
Having self-discipline
Presenting ideas professionally
Working like an entrepreneur
Possible training solutions include the following:
Professional business etiquette
Professional presentation
LEADER
The Visionary Leadership Model ™ |
Creating opportunities to improve
Building a synergized organization
Generating better solutions
Making wise decisions
Enabling others to succeed
Creating opportunities to improve
Leaders are accountable for delivering better business results. Fundamentally, they are responsible for 1) accomplishing key tasks and goals and 2) going the extra mile to achieve better business results.
There are plenty of opportunities to deliver results both internally and externally. Internal opportunities are for achieving operational excellence. External ones are about achieving customer loyalty and maximizing market share. Leaders need to possess various skill-sets to be able to leverage those opportunities.
Key behavior indicators of this competency include the following:
managing and diagnosing performance
Setting and aligning direction
setting performance standards
planning for changes and improvement
focusing on the market and customers
Building synergized organization
Business success depends team success, not individual accomplishment. But leaders create value by integrating individual energy and efforts. Leaders exert direct influence on the formation of the organizational climate at different levels and this can have the effect of culture change over time. This is the foundation of organizational development.
Key behavior indicators of this competency include the following:
Promoting positive team culture
Fostering sharing and collaboration
Building constructive relationships
Communicating with power and passion
Generating better solutions
Solutions transform problems into opportunities and business results.
In order to achieve BETTER business results, leaders must be able to seek and generate better solutions. Leaders who have “stop-thinking” habits and who lack adequate thinking skills underperform in this area.
Key behavior indicators of this competency:
Defining critical problems
Developing best-fit solutions
Striving to seek alternative solutions
Making wise decisions
Decision-making is a leader’s key resource. Business results are achieved by doing, and the implementation is based on the decisions a leader makes. It is evident that the quality of the decision determines the value of the results.
Key behavior indicators of this competency include the following:
Developing a big picture
Thinking strategically
Collecting and analyzing information
Facilitating understanding and support
Enabling others to succeed
Investing in people development indicates that the leader focuses on achieving sustainable improvement. Leaders help team members identify key development needs and provide support and resources for accelerating their professional maturity. The entire organization then is able to achieve superior performance by increasing human capital at different levels.
Key behavior indicators of this competency include the following:
Being a role model
Building trustworthy relationships
Giving prompt and constructive feedback
Providing resources for growth
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